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Privacy Policy

PLEASE READ THIS POLICY CAREFULLY BEFORE USING THE WEBSITE

Bitrocket Labs Private Limited is a company incorporated under Companies Act, 2013 having their registered office address at Block B, AKR Tech Park, Garvebhavipalya, Krishna Reddy Industrial Area, Bangalore south, Bangalore-560068 (hereinafter referred to as "Company” which expression shall, unless it be repugnant to the context thereof, be deemed to include permitted successors and assigns). The Company is providing various services through its website and facilitates the Customers with better credit and loan services.

We recognize the importance of privacy confidentiality and security of personal Information of our Customers and this Privacy policy explains our intent and ensures the best and safe experience to our Customers. As used herein, “Customers” shall mean anyone who uses or accesses the Website (“Platform”) on any mobile phone, tablet, console, or other device (hereinafter collectively referred to as “Device/”).

You are encouraged to read this Privacy Policy regarding the collection, use, and disclosure of your information from time to time to keep yourself updated with the changes & updates that are made to this Policy. The Privacy Policy covers the products and services provided on the Website. This Policy shall, at all times be read and construed in consonance and along with the terms and conditions of use and access of the Platform (“T&C”).

This Privacy Policy is published in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under the Information Technology Act, 2000 and other applicable laws that provide rules, regulations and guidelines on access, collection, usage, disclosure, transfer or otherwise processing of personal information and sensitive personal information. This Policy highlights inter alia the type of data shared/collected from a Customer in the course of the Customer’s usage of the Platform.

By accessing or using any version of the designated platforms, you signify that you have read, understood and agreed to be bound by this Privacy Policy of the Company and any other applicable law. We do not knowingly solicit or collect personal information from children under the age of 18. Use of the platform is available only for persons capable of forming a legally binding contract under the Indian Contract Act, 1872. If you are providing any information of a minor under the age of 18, you represent that you are legally authorized to do so. This Policy does not require any physical, electronic or digital signature.

The terms “We”/ “Us”/ “Our” individually and collectively refer to and are synonymous with the term ‘the Company’ and the terms “You”/“Your”/ “Yourself” are to be construed to be synonymous with the term ‘Customer’.

All defined terms used within this Policy but not specifically defined herein shall draw their meaning from the definition ascribed to such term under the T&C.

  1. COLLECTION OF INFORMATION

We collect from you your personal data when you provide us with it. However, if you at your choice, intentionally or unintentionally disclose some personal data other than the description provided in this paragraph then such data shall continue to be governed by this Privacy Policy.

The Company may during the Customer’s usage of the Platform collect the following personal and non-personal information and such other information from the Customers for accessing the Platform (“Information”):

  1. Name of the Customer;

  2. Identification Number

  3. Father’s Name

  4. Phone number (mobile and/or residence and/or alternative) of the Customer;

  5. Gender of the Customer;

  6. Date of birth of the Customer;

  7. Address (official/residence/other) of the Customer;

  8. Email Id (primary/alternative) of the Customer;

  9. Internet protocol (IP) address of the Customer; and

  10. Marital Status

  11. Income type and status (Organization name if salaried employee or details of Business if self- employed)

  12. Device information

  1. SECURITY PRECAUTIONS

We are committed to provide a secure and seamless experience to the Customer, in order to ensure better services. We desist from accessing mobile phone resources like file and media, contact list, call logs, telephony functions,etc. We may take a one-time access for camera, microphone, location or any other facility necessary for the purpose of on-boarding/ KYC requirements only, with your explicit consent. We have adopted reasonable security practices and procedures to protect you from unauthorized access, damage, use, modification, disclosure or impairment of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to such reasonable security practices and procedures, protecting it against unauthorized access. We are sharing the personal information of Customers for a limited period and on explicit consent basis to the Lending Partner. We do not store any other data which is not required to serve the Customer in a seamless and effective manner.

The location of servers where your data is being stored lies within India. In case of any data breach or if you find that your credentials are compromised, the Customer shall immediately reach out to the support team and follow the necessary instructions as suggested by the team. In using the platform, the Customers accept the inherent security implications of data transmission over the internet and the World Wide Web cannot always be guaranteed as completely secure. You are responsible for ensuring the protection of login and password records for your account and shall not share the details with anyone. You are also responsible for all uses of your account and password, whether authorized by you or not. You shall inform the Company promptly of any true or alleged improper use of your account or password.
WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORIZED USE OF YOUR REGISTRATION INFORMATION OR OTHER DATA.

  1. PURPOSE AND USE OF INFORMATION

All Information collected/stored by the Platform shall be used for:

  1. registering/sourcing services by you on the Platform and facilitate transaction including, providing assistance to completion of online personal loan submission form;
  2. measuring consumer interest in our products and services, inform you about online and offline offers, products, services, and updates;
  3. sharing with our affiliates, business partners and other third parties for the purpose of providing you products and services, including but not limited to Financial Institutions, Credit Information Companies, for the purpose of underwriting and approval of loan (including personal loans) and other financial products' transactions/related transactions, or for doing a check of your credit profile on your behalf;
  4. undertaking KYC due diligence, credit assessment and checking your eligibility for the financial products offered on our platform (including financial and identity checks);
  5. Periodic assessment of creditworthiness via Bureaus and other financial institutions;
  6. providing you a safe, efficient, smooth, enhanced customer experience, fulfilled services; availed on platform including carrying out your instructions to make and receive payments;
  7. enforcing, investigating, resolving disputes; troubleshooting problems; helping promote a safe service; collecting money;
  8. reporting on financial / regulatory / policy and developing and retaining different types of risk management strategies;
  9. customizing and enhancing your experience; detecting and protecting us against error, fraud and other criminal activity;
  10. displaying tailored financial product offers to you and enabling you to apply for certain products and services for which you have chosen to apply; sending you offers based on your previous orders and your interests;
  11. sharing with you, updates, information on products/service improvements along with their terms and conditions;
  12. facilitating promotion, marketing, web analytics, and advertising activities (to the extent we use your personal information to market our products and services to you, we will provide you the ability to opt-out of such uses);
  13. complying with financial services regulations including retention of financial information and transactions;
  14. improving our internal customer training;
  15. checking your eligibility for certain products/services including but not limited to credit and payment products and provide you access to the services being offered by us, our affiliates or lending partners;
  16. analyzing demographic and profile data about our Customers' activity on the platform;
  17. diagnosing problems with our server, and administering or conducting online surveys.

  1. SHARING OF PERSONAL INFORMATION

We may share or disclose your personal information with our other corporate entities, affiliates, lending partners, technology partners, merchants and other third parties (credit bureau, recovery teams). This disclosure may be required for enhancing your experience, to comply with our legal obligations, to enforce our agreement(s) with you, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services, for providing credit defaults and credit information, for communicating with you, for enhancing your credit limit if applicable, and also to register you for the products or services that you would be opting for.

We do not sell, trade, or otherwise transfer to outside parties your personal identifiable information without your explicit consent. We may share Personal Information with trusted service providers or our affiliates who assist us in operating our website for payment processing, supplementing the information you provide us in order to provide you with better service, account administration, perform statistical analysis, provide marketing assistance, host the website, index user profile pages and usernames as part of the URL, technical and customer support. Any third parties receiving your Personal Information from us are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

After you place an order on our website or engage in any online transaction to avail services, you may need to make payments for the services you have ordered. In order to process your payments, we use a number of third-party payment processors. Your payment will be processed by the payment provider you choose to process your payment via a payment gateway. If you give us banking or other payment mode details, we solely use such details to process payment refunds, if any, to you. The third-party payment processors we use also collect, use, and process your information, including payment information, in accordance with their respective privacy policies. We collect and store financial information like bank accounts, payment mode and details of admin users solely for settlement of payments and in-app purchases.
To ensure that the security and integrity of the website is safeguarded, we may monitor your Personal Information. We may under certain circumstances engage a trusted third-party service provider for the purpose of managing the technical operations involved in hosting the website.
We and our affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business. Should such a transaction occur that the other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.
The third parties to who we send data as part of our processing requirements are as below:
  1. AppsFlyer: To track attribution of our referrals & downloads
  2. MoEngage: To provide us omni-channel services of Customer engagement, campaigns and data analytics. Customer action related events are sent for this purpose
  3. Google Cloud Provider (GCP): Our secure infrastructure provider
Usage of data by third parties: All the above third parties collect information under the direction of the Company and have no direct relationship with the end Customers. No third party uses any of these data for their own use and manages the data only to perform the opted services by the Customer.
Except as otherwise provided in this Privacy Policy, we will keep the Customer’s personal information private and will not share it with third parties, unless we believe in good faith that disclosure of the Customer’s Personal Information or any other information, we collect about the Customer is necessary to:
  1. comply with a court order or other legal process;
  2. protect the rights, property or safety of the Company or another party;
  3. enforce our Terms of Use; or
  4. respond to claims that any posting or other content violates the rights of third-parties.
Notwithstanding anything to the contrary, the Company shall not be held responsible for any loss, damage or misuse of the Information caused to the Customer, if such loss, damage or misuse is attributable to an event beyond the control of or attributable to the Company or a force majeure event.

  1. CHOICE/OPT-OUT:

We provide all Customers with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners. If Customers give explicit consent, the Company may use their information for marketing purposes, not including information collected from other sources. Customers may choose not to receive marketing materials by following the unsubscribe instructions included in each email, indicating so when contacted, or by contacting the Company directly. With Customers' explicit consent, the Company may disclose certain information to other affiliate entities and partners that are not acting as suppliers or business partners.

  1. LINKS TO OTHER SITES:

Customers may come across links to third-party websites or apps not affiliated with the Company during their use of the app services. The Company is not responsible for the privacy practices or content of those websites, or for any acts or omissions by those third parties during Customers' transactions with them.

  1. ADVERTISEMENTS:

We may use third-party advertising companies to serve ads when you visit the platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. We are not sharing any personal data with third parties.

  1. DATA STORAGE AND DELETION:

We retain your personal information in accordance with applicable laws, for a period no longer than that is required for the purposes for which it was collected. There further, we do not store any biometric data or information, personal information which is not part of the specific service that you have signed up for.

We will retain your information for no longer than necessary, taking into account the following:

  1. the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);

  2. whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);

  3. whether we have any legal basis to continue to process your information (such as your consent);

  4. how valuable your information is (both now and in the future);

  5. any relevant agreed industry practices on how long information should be retained;

  6. the levels of risk, cost, and liability involved with us continuing to hold the information;

  7. how hard it is to ensure that the information can be kept up to date and accurate;

  8. any relevant surrounding circumstances (such as the nature and status of our relationship with you); and

  9. the time period your account remains active.

Data Deletion Process: Customer data is deleted (purged) under the following circumstances:

  1. After data retention period is over in the normal course of Customer’s usage of services;

  2. Upon Account deletion request by the Customer

In both the above cases, data deletion is performed using database deletion of records within the requirements of applicable laws of transaction and monitoring related audit trail retention as mentioned above. The process of deletion, upon request, is performed within 30 days of raising the request to allow for all transaction related settlement processes to complete.

9. CONSENT

By visiting the Platform, providing your information or using our service or product, you consent to the collection, use, disclosure and otherwise processing of your Information in accordance with this Privacy Policy. If you disclose any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You authorize and expressly consent us to share your personal information with third parties including but not limited to lending partners, Credit Information Companies, Telecom Service Provider, to do an aggregate check of your credit profile, and carry out background checks for the Company services.

You, while providing your personal information over the platform, expressly consent to the Company (including its other corporate entities and affiliates, lending partners, technology partners and other third party entities, marketing channels and business partners) to contact you through SMS, instant messaging apps, call and/ or e-mail.
You have the right to withdraw your consent given to Company (including its other corporate entities and affiliates, lending partners, technology partners and other third party entities, marketing channels and business partners) regarding the personal data usage, sharing with third parties and retention or storage by the Company, as already provided in accordance with the terms of this Privacy Policy and the applicable terms of use. For any such requests/queries, You may reach out at support@cheq.one. Your service request/token will be fulfilled within Seven (7) working days.
Please note that withdrawal of consent will not be retroactive. In the event that you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe an account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. When you make such requests, we may need time to investigate and facilitate your request.
We offer the user to delete their user account on our website and application. Once your account is permanently deleted, you won’t be able to reactivate it, and you won’t be able to retrieve information, including any content you have used.

By visiting the Platform, providing your information or using our service or product, you consent to the collection, use, disclosure and otherwise processing of your Information in accordance with this Privacy Policy. If you disclose any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You authorize and expressly consent us to share your personal information with third parties including but not limited to lending partners, Credit Information Companies, Telecom Service Provider, to do an aggregate check of your credit profile, and carry out background checks for the Company services.

You, while providing your personal information over the platform, expressly consent to the Company (including its other corporate entities and affiliates, lending partners, technology partners and other third party entities, marketing channels and business partners) to contact you through SMS, instant messaging apps, call and/ or e-mail.
You have the right to withdraw your consent given to Company (including its other corporate entities and affiliates, lending partners, technology partners and other third party entities, marketing channels and business partners) regarding the personal data usage, sharing with third parties and retention or storage by the Company, as already provided in accordance with the terms of this Privacy Policy and the applicable terms of use. For any such requests/queries, You may reach out at support@cheq.one. Your service request/token will be fulfilled within Seven (7) working days.
Please note that withdrawal of consent will not be retroactive. In the event that you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe an account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. When you make such requests, we may need time to investigate and facilitate your request.
We offer the user to delete their user account on our website and application. Once your account is permanently deleted, you won’t be able to reactivate it, and you won’t be able to retrieve information, including any content you have used.

By visiting the Platform, providing your information or using our service or product, you consent to the collection, use, disclosure and otherwise processing of your Information in accordance with this Privacy Policy. If you disclose any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You authorize and expressly consent us to share your personal information with third parties including but not limited to lending partners, Credit Information Companies, Telecom Service Provider, to do an aggregate check of your credit profile, and carry out background checks for the Company services.

You, while providing your personal information over the platform, expressly consent to the Company (including its other corporate entities and affiliates, lending partners, technology partners and other third party entities, marketing channels and business partners) to contact you through SMS, instant messaging apps, call and/ or e-mail.
You have the right to withdraw your consent given to Company (including its other corporate entities and affiliates, lending partners, technology partners and other third party entities, marketing channels and business partners) regarding the personal data usage, sharing with third parties and retention or storage by the Company, as already provided in accordance with the terms of this Privacy Policy and the applicable terms of use. For any such requests/queries, You may reach out at support@cheq.one. Your service request/token will be fulfilled within Seven (7) working days.
Please note that withdrawal of consent will not be retroactive. In the event that you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe an account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. When you make such requests, we may need time to investigate and facilitate your request.
We offer the user to delete their user account on our website and application. Once your account is permanently deleted, you won’t be able to reactivate it, and you won’t be able to retrieve information, including any content you have used.

10. USE OF COOKIES & SIMILAR TECHNOLOGIES

We use cookies (Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information) to help provide and enhance our services and tailor content and ads. By continuing, you agree to the use of cookies. We use cookies to help us remember and save your preferences for future visits and keep track of advertisements. We may store temporary or permanent ‘cookies’ on your computer. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the website. However, you can still place orders over the telephone or by contacting consumer service. In the course of displaying advertisements regarding its services or optimizing services to its users, we may allow authorized third parties to place or recognize a unique cookie on the user’s browser/device. We do not store personally identifiable information in the cookies. Further, we do not exercise control over the sites displayed as search results or links from within its services. These other sites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you, for which we are not responsible or liable. We encourage you to read the privacy policies of all external sites.

  1. RESPONSIBILITY WITH YOU

When you submit any Personal Information to us, you represent that you have the lawful right to submit the Personal Information and agree that you will not submit any information unless you are legally entitled to do so and that such Personal Information is true, complete, and accurate. You may not use a false email address or other identifying information to impersonate any person or entity, or otherwise mislead as to the origin of any content.

Any improper collection or misuse of Personal Information is in violation of this Privacy Policy and of the applicable terms and conditions of use. You agree not to misuse any Personal Information available on our website or to gather it or use robots or other automated scripts, codes, or functionalities to do so. We may immediately suspend or terminate your access to our website without notice if we become aware that you are in breach of applicable terms and conditions of use or of this Privacy Policy.

  1. UPDATION OF POLICY

The Company reserves the right to change or update this Policy at any time without prior notice. The Customer shall be notified of any change to the Policy having the effect of curtailing or limiting the existing Customer rights under the Policy. Any such changes or updating of the Policy shall be immediately effective upon posting to the Platform and your continued use is deemed approval of all such changes.

  1. GRIEVANCE REDRESSAL

The Customer may report violation or breach of privacy, Information or identify theft or grievances in relation to the Information shared, collected, stored, or disseminated by the Company in relation to the Platform may please reach out at. The grievances shall be redressed within 30 days from the date of receipt.

Grievance Officer:

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Ms. Aditi Arora
Bitrocket Labs Private Limited: Building B, Bhive Workspace, AKR Tech Park, Garvebhavipalya, Karnataka, India, 560068.
Email: aditi_con@cheq.one
Time: Mon - Sat (9:00 - 18:00)

  1. GOVERNING LAW AND JURISDICTION

In the event of any dispute arising between the parties with respect to this Policy, the same shall be referred to a sole arbitrator mutually appointed by the Parties and the arbitration shall be in accordance with Arbitration and Conciliation Act of 1996. The language of arbitration proceedings shall be English. The seat and place of arbitration shall be Bangalore, India and the decision of the Arbitrator shall be final and binding on both parties herein.

This contract shall be subject to the exclusive jurisdiction of courts in Bangalore, India and shall be governed by the Indian laws.

Bitrocket Labs Private Limited
Block B, AKR Tech Park,
Garvebhavipalya, Krishna Reddy Industrial Area,
Bangalore South, Bangalore-560068

COMPANY

About

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Regulatory

COPYRIGHT © 2024 - BITROCKET LABS PRIVATE LIMITED

Bitrocket Labs Private Limited
Block B, AKR Tech Park,
Garvebhavipalya, Krishna Reddy Industrial Area,
Bangalore South, Bangalore-560068

COMPANY

About

Contact

Regulatory

COPYRIGHT © 2024 - BITROCKET LABS PRIVATE LIMITED

Bitrocket Labs Private Limited
Block B, AKR Tech Park,
Garvebhavipalya, Krishna Reddy Industrial Area,
Bangalore South, Bangalore-560068

COMPANY

About

Contact

Regulatory

COPYRIGHT © 2024 - BITROCKET LABS PRIVATE LIMITED